A clear way forward.

• installing Web Privacy Pro
• licence key or activation issues
• update problems
• download or installation warnings
• blocked websites, popups, or downloads
• false positives or compatibility problems
• refund or purchase questions

To help us understand the issue, please include as much of the following as you can:

• your Windows version
• your Web Privacy Pro version
• whether the app is installed, activated, or updating
• the exact error message, if one appears
• a screenshot of the issue, if safe to share
• the approximate date and email address used for purchase, if it is a licence or refund issue

Please do not send passwords, full payment card details, private browsing history, private documents, or any sensitive information that is not needed for support.

Web Privacy Pro is currently distributed directly from Lex & White Studios rather than the Microsoft Store.

Windows may show a security notice during download or installation. Please check that the download comes from Lex & White Studios and our official GitHub release page before installing.

Web Privacy Pro is designed to reduce common web risks, but protection features may occasionally warn about or block something a user considers safe.

If you believe a website, download, popup, or action has been incorrectly blocked, contact support and include the website, file name, or action involved where safe to do so.

Refund requests are handled under our Refund Policy and any rights you may have under Australian Consumer Law.